{"id":29787,"date":"2025-01-27T13:24:01","date_gmt":"2025-01-27T18:24:01","guid":{"rendered":"https:\/\/ncseagrant.ncsu.edu\/coastwatch\/?p=29787"},"modified":"2025-01-31T16:18:49","modified_gmt":"2025-01-31T21:18:49","slug":"winter-2025-accounting-for-the-unaccounted","status":"publish","type":"post","link":"https:\/\/ncseagrant.ncsu.edu\/coastwatch\/winter-2025-accounting-for-the-unaccounted\/","title":{"rendered":"Accounting for the Unaccounted"},"content":{"rendered":"\n\n\n\n\n
\"image:<\/a>
Post-Helene Buncombe County, North Carolina. Credit: NCDOT\/CC-A-2.0-Generic-license.<\/figcaption><\/figure>\n\n\n\n

Volunteer operators for a Community Emergency Response Team updated a database that provided local and state responders with GPS coordinates to check as they searched mountains, valleys, and riversides.<\/em><\/strong><\/p>\n\n\n\n

Like millions across North Carolina <\/em>\u2014 and beyond <\/em>\u2014 I watched updates on the news and social media as the devastating impacts of Helene\u2019s rains were identified across Western North Carolina: Spruce Pine and Swannanoa, Burnsville and Boone, Asheville and small communities in Ashe, Avery, and Alleghany counties, just to name a few. I had immediate concerns about friends and a relative there, along with other residents of the many lovely towns I had visited over the years.<\/em><\/p>\n\n\n\n

\u201cPeople are desperate for help \u2014 and we are pushing to get it to them. Please know that we are sending resources, and coordinating closely with local governments, first responders, state and federal partners, and volunteer organizations to help those impacted by this tragic storm,\u201d Governor Roy Cooper said the weekend after Helene hit. \u201cThis is an unprecedented tragedy that requires an unprecedented response.\u201d<\/em><\/p>\n\n\n\n

The Youngsville Fire Department and Franklin County Emergency Management leaders had activated a Community Emergency Response Team to help state officials that first weekend. But they needed more volunteers to make follow-up calls on reports of loved ones who could not be reached.<\/em><\/p>\n\n\n\n

I can do that, I thought. <\/em><\/p>\n\n\n\n

\"image:<\/a>
Right to left: President Joe Biden, NC Governor Roy Cooper, FEMA Director Deanne Criswell, and Asheville Mayor Esther Manheimer conduct an aerial survey of post-Helene damage. Cooper called the hurricane’s impact “an unprecedented tragedy that requires an unprecedented response.\u201d Credit: The White House. <\/figcaption><\/figure>\n\n\n\n

Community Response<\/strong><\/h4>\n\n\n\n

After Helene struck, the state\u2019s traditional 211 helpline run by the United Way shifted gears to take calls regarding Helene. These were not for 911 emergencies regarding homes or businesses swept away or known to be covered by a landslide. Instead, the 211 operators were taking reports from frantic folks who could not reach friends and family across the Eastern Band of Cherokee Indians and the nearly 40 counties who were eventually identified in the federal disaster declaration.<\/p>\n\n\n\n

\u201cAt first after Helene, all communications were out. No cell phone service or internet,\u201d recalls Brian Haines, a spokesperson for the North Carolina Division of Emergency Management. <\/p>\n\n\n\n

When a neighbor and I arrived in Youngsville on the Monday after Helene hit, we learned that earlier volunteers had completed a callback list that the state had requested. But Youngsville Fire Chief Brian Christmas received word from the officials in the NC DEM: They appreciated the quick turnaround \u2014 and would send a new list. <\/p>\n\n\n\n

\"\"<\/a>
The Youngsville Fire Department and Franklin County Emergency Management leaders activated a Community Emergency Response Team to help state officials the first weekend after Helene. Photo credit: Youngsville Fire Department.<\/figcaption><\/figure>\n\n\n\n

The follow-up calls would update a database of thousands who had been initially listed as \u201cunaccounted for\u201d as essential communications, along with power and drinkable water, were not available across the region. With last-known locations and contacts listed, the database was giving local and state responders GPS coordinates to check as they searched the mountain, valley and riverside communities. <\/p>\n\n\n\n

In recent years, I had learned of the great work the Hatteras Island CERT has done on the Outer Banks, including providing satellite phone and internet connection hotspots when regular systems were down. Although the Youngsville CERT was just officially certified in July, its leadership had the trust of state officials, as did CERT volunteers in Wake County who also were asked to make the calls. <\/p>\n\n\n\n

\u201cWe were coordinating with the state multiple times during the day,\u201d Christmas recalls.<\/p>\n\n\n\n

Through nine days, the Youngsville CERT had 352 volunteers who provided a total of 2,357 hours placing about 11,000 calls, some of which were second and third attempts to check on an initial report. <\/p>\n\n\n\n

\"image:<\/a>
The Hendersonville area after Hurricane Helene. Credit: Colby Morse.<\/figcaption><\/figure>\n\n\n\n

The C \u2014 for Community \u2014 is critical for the CERT success. \u201cIt just blossomed,\u201d Christmas says, noting especially those volunteers who stepped up for leadership roles in the effort.<\/p>\n\n\n\n

Like Caitlyn Williams. She and I realized we shared NC State connections on my first shift. When I returned, the biomed senior was a shift leader, providing training for new volunteers and answering questions. <\/p>\n\n\n\n

She was putting in 90 hours the first week or so, while keeping up with her classes. In a later shift, I met her parents among the volunteers. Her father, an assistant chief for the Youngsville Fire Department, said with a smile that his son also would have been there if he was not working.  <\/p>\n\n\n\n

Christmas also points to local restaurants providing meals and snacks for the shifts, each of which had 30 to 45 volunteers. \u201cThe commitment from the community was amazing to me, even overwhelming.\u201d<\/p>\n\n\n\n

\"image:<\/a>
NC State University student  Caitlyn Williams (right) spent over 90 hours taking calls and training others. Photo credit: University Communications, NC State.<\/figcaption><\/figure>\n\n\n\n

Making Connections<\/strong><\/h4>\n\n\n\n

I was lucky. I was able to give many of my initial calls a green<\/em> status code because the person, couple, or family initially was in fact safe \u2014 and now accounted for. Those included college students who had driven home via South Carolina as routes opened. While many who were sought had found text or phone service to connect with loved ones, and were not in imminent danger, their lives may have been upended for months or years to come with homes and businesses flooded or destroyed. <\/p>\n\n\n\n

Some were not in danger that day, but they would need a welfare check soon. They had a safe place, but with food and water only for a few days. Others were without power or a generator to keep critical medicines refrigerated or oxygen equipment running. Or their lovely mountain lane was blocked by downed trees, sinkholes, and\/or flowing water.<\/p>\n\n\n\n

One woman reported her own father had made contact, but he had spent hours that day hiking to check on neighbors on their mountain community. I updated the status on her call to request evacuation for others he knew with serious needs.<\/p>\n\n\n\n

Some calls to the hotline had been made by well-meaning folks who did not have regular contact with the person they listed, even not knowing the community where the friend or relative lived. Other callers to 211 offered names they had only read on social media, but they did not know the individuals personally and could not confirm their status.  <\/p>\n\n\n\n

\"\"<\/a>
Through nine days, the Youngsville CERT had 352 volunteers who placed about 11,000 calls. Photo credit: Youngsville Fire Department.<\/figcaption><\/figure>\n\n\n\n

Chief Christmas told us that as time went on, the calls would get harder. He would take a difficult call that would require noting a deceased person. Or we could pass a call to one of the shift leaders or volunteers with first responder experience. <\/p>\n\n\n\n

I read the previous notes ahead of each call. For one, a loved one lived in a camper next to a river and the last contact was before the storm. I asked a retired police officer at my table if he could be available if I needed to pass it to him. Much to our surprise, the man had contacted family \u2014 not only was he safe, but the camper had survived too. Several of us paused to celebrate that good news by checking the exact location on satellite views, which turned out likely to be on a bluff. <\/p>\n\n\n\n

As we approached a week after the storm hit, a resident in the region was seeking help for her neighbors with limited mobility, who still could not make the hike down to a main road as others were doing.<\/p>\n\n\n\n

One daughter was several states away but doing her best to get word on her mother who frequented an area near Tunnel Road in Asheville, where many people without homes gather. <\/p>\n\n\n\n

\"\"<\/a>
By late October, the official list of people unaccounted for after Helene was less than 10. Photo credit: Youngsville Fire Department.<\/figcaption><\/figure>\n\n\n\n

I also had chats with agency caseworkers who had gotten word on some clients, but they still had others among those unaccounted for.  <\/p>\n\n\n\n

After the volunteer assignments were completed, a state task force and counties continued more detailed follow ups, and by late October the official list of people unaccounted for was less than 10. By December, the official death toll was 103, according Haines, of NC DEM.<\/p>\n\n\n\n

Looking back, the hardest call I had was with a mother in a neighboring state. Her last contact with her son was his call before the storm, during which he said he would be entering treatment for his addiction. But he did not give her details where or for how long. She sobbed softly as she recounted that while he loved singing on the streets of Asheville, he wanted to be clean to come visit her. <\/p>\n\n\n\n

Several days after my last shift, there was a follow-up from that mother. She had heard from someone who had seen her son after the storm. She did not have direct contact at that point, but she had hope.<\/p>\n\n\n\n

\"\"<\/a>
Katie Mosher (left) says her “hardest call” was with a mother whose last contact with her son was before the storm, when he told her he would be starting treatment for his addiction, without providing any details. “She sobbed softly as she recounted that while he loved singing on the streets of Asheville, he wanted to be clean to come visit her.”<\/figcaption><\/figure>\n\n\n
\n ABOUT CERTS<\/strong>

Across North Carolina, you can find dozens of Community Emergency Response Teams. CERTs are an active and vital part of their communities’ preparedness and response capabilities, according to the ReadyNC.gov<\/a> website.\u00a0

Most often their work is local, from providing smoke detectors to assisting at educational events. Volunteers often participate in regional or statewide training for first responders.

Youngsville Fire Chief Brian Christmas says initial training includes basic skills for residents to help themselves and their own families during an emergency. \u201cThen they can help their neighbors,\u201d he explains.

About 40 counties across the state have one or more CERTs. Many are in coastal and eastern North Carolina communities that have seen historic flooding in the past decade. In fact, Robeson County has six teams, including those organized by the Lumbee Tribe and the University of North Carolina at Pembroke, and another focusing on training teens.\u00a0

\u201cWe are all here to help, Christmas says. “That\u2019s the bigger picture.\u201d

Find state and local CERT teams with training sessions<\/a>.

Information on Hurricane Helene impacts and recovery<\/a>.\u00a0

Volunteer with ongoing recovery efforts<\/a>.\n <\/blockquote>\n\n\n\n

More<\/strong>

“The Catastrophic Power of Hurricane Helene<\/a>,” from the Fall 2024 issue.<\/p>\n\n\n\n

\u201cRapid Response,\u201d about Hurricane Helene from the NC State Climate Office<\/a>.<\/p>\n\n\n\n

Coastwatch <\/em>on hurricanes<\/a>.<\/p>\n\n\n\n


Former print and broadcast journalist Katie Mosher<\/strong> served for over two decades as editor of Coastwatch<\/em> and communication director for North Carolina Sea Grant.<\/p>\n\n\n\n

FROM THE WINTER 2025 ISSUE<\/a><\/strong><\/p>\n\n\n\n

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